FAQ

Yes — absolutely. The Laväge Earvo System™ is designed for safe, comfortable, and effective use right at home.

Unlike unregulated ear-cleaning tools, Earvo System™ uses controlled, low-pressure water flow developed in line with clinical ear care standards. It’s gentle on the ear canal yet powerful enough to remove buildup — the same principle used in professional ENT clinics.

Each Earvo System™ unit has been tested and approved for home use, providing clinic-level cleaning without ever leaving your home. You can trust that it meets the same safety expectations as any modern hearing care environment.

The Laväge Earvo System™ was created specifically for hearing aid users, with every feature built to solve the real problems they face daily.

Our system doesn’t just clean — it protects, maintains, and prolongs the life of hearing aids. Unlike single-purpose devices, the Earvo System™ includes an integrated water collection chamber to prevent mess, precision nozzles for targeted cleaning, and a full care stack that covers the entire hearing care routine — from irrigation to drying to dehumidifying.

It’s a complete, clinic-quality care system, designed by specialists who understand how crucial hearing performance and ear health are to daily independence.

Yes — the Laväge Earvo System™ was designed primarily for hearing aid users.

From ear irrigation to drying and hearing aid dehumidification, every component in our system helps reduce wax buildup, moisture, and the risk of device malfunction.

Regular use of the Earvo System™ keeps your hearing aids performing at their best while helping you maintain clear, comfortable ears. It’s a safe, easy way to extend the lifespan of your devices and prevent unnecessary clinic visits.

For most users, once every 7–10 days is ideal.
This helps prevent wax buildup without over-irrigating.
If you produce more wax naturally or wear hearing aids full-time, you may benefit from more frequent use.
Always follow the instructions included in your kit — the process takes just a few minutes and can easily fit into your weekly care routine.

Yes — every Laväge product, including the Earvo System™, is fully CE, UKCA, RoHS, and FCC certified.

That means it meets the highest UK and international standards for safety, performance, and environmental compliance. Each certification ensures that our products are built using quality components, tested under strict safety protocols, and approved for everyday personal use.

Simply put — Laväge meets the same professional standards used by audiologists and ENT clinics, giving you total peace of mind.

The Laväge Earvo System™ is designed for adults, but it can be safely used on children aged 8 and above, as long as a parent or guardian is present.

Younger ears can be more sensitive, so supervision is always recommended. The Earvo System™’s gentle, regulated water flow makes it safe for family use — but never use any ear irrigation device on a child unsupervised.

Your comfort and confidence are our top priorities.

If you don’t experience noticeable relief or improvement after using the Laväge Earvo System™, we’ll cover the cost of a professional clinic visit (with proof of appointment).

That’s our Instant Relief Guarantee — a promise that you’ll get real results, not just promises. We’re confident in the quality of our system and the difference it makes for hearing aid users and anyone managing earwax buildup at home.

We want every customer to feel completely confident with Laväge.

If, for any reason, you’re not satisfied within 30 days of receiving your order, simply return it for a full, no-hassle refund — that’s our 30-Day Money-Back Guarantee.

No long forms, no complicated conditions — just an easy, honest policy designed to remove any risk from your side.

Yes — every Laväge device, including the Earvo System™, comes with a 1-Year Warranty.

If your system experiences a manufacturing fault or technical issue during this period, we’ll repair or replace it at no cost.
This warranty covers all components of your Laväge kit and ensures long-term peace of mind.

Simply contact our Customer Support team via email or live chat with your order number and a brief explanation.

We’ll guide you through the quick return or replacement process, provide a prepaid return label when eligible, and make sure your issue is resolved as smoothly as possible.

Our goal is simple: fast, fair, and friendly support every time.

That’s a great question — and one that helps explain why Laväge stands apart.

• The 30-Day Money-Back Guarantee covers your overall satisfaction. If you’re not happy for any reason — you can return the product.

• The Instant Relief Guarantee is our results promise. If your ears don’t feel clearer, or you don’t experience the comfort you expected, Laväge will pay for a clinic visit (with proof).

Together, these two guarantees mean you’re never at risk — whether you’re trying Laväge for the first time or using it regularly for care.

Orders are processed within 1–3 business days, then delivered within 5–9 business days across the UK.

You’ll receive a confirmation email once your order has shipped, along with a tracking link so you can follow it every step of the way.
Delivery times may vary slightly depending on your location, but we do everything possible to ensure a fast, reliable experience.

Laväge orders are fulfilled through our trusted logistics partners to ensure quality control and on-time delivery.

Every product goes through a final quality check and safe packaging process before dispatch.
Our fulfillment network allows us to deliver quickly and securely to customers throughout the UK and Europe.

As soon as your order is shipped, you’ll receive a tracking link by email or SMS.

You can check your package’s status in real time — from processing to delivery — using that link. You can track it on our website as well. 
If you ever have trouble tracking your order, our Customer Support team is always available to help.

If your order arrives damaged, missing parts, or not as expected, please contact our Customer Support team within 7 days of delivery.

We’ll quickly arrange a replacement or full refund, depending on the situation.
Our goal is to make sure every Laväge customer receives a complete, working system without any hassle.

Every Laväge order is fully tracked from dispatch to delivery.

If your package is delayed or doesn’t arrive within the estimated window, simply reach out to our Customer Support team — we’ll investigate immediately and arrange a replacement or full refund if needed.
We take full responsibility for your order’s safe delivery, so you can shop with complete confidence.